You will want to add alternative questions when there is a range of ways to ask the same thing
For example, the question: "what are your opening hours?" could be phrased in a number of ways such as:
When do you open?
When do you close?
What times are you available?
When can I see you?
Chatamo's models use machine learning and natural language processing, which do detect what a human means with high accuracy. However, the alternative questions decrease the chance of your bots first conversations being failures.
Adding alternative questions: