Voice responses are used for voice channels like Alexa and Google home.
We have this because you may want to customise it if, for instance, if the chat answer is too long, or if you want to give it a bit more personality. Chat answers don't always make good voice answers so it's worth thinking about.
If you bulk upload your questions and answers we'll add the answer to the voice response automatically to make things even easier for you.
To customise the voice response for a question