The EU General Data Protection Regulation (GDPR) will set a new standard for how companies use and protect EU citizens’ data. It will take effect from May 2018.

At Chatamo, we’ve been working hard to prepare for GDPR, to ensure that we fulfil its obligations and maintain our transparency about customer messaging and how we use data. 

Here’s an overview of GDPR, and how we are preparing for it at Chatamo:

What’s GDPR?   

The EU General Data Protection Regulation (“GDPR”) is a new comprehensive data protection law that comes into effect on May 25, 2018. It will replace existing EU Data Protection law to strengthen the protection of “personal data” and the rights of the individual. It will be a single set of rules which govern the processing and monitoring of EU data.

Does it affect me? 

Yes, most likely. If you hold or process the data of an any person in the EU, the GDPR will apply to you, whether you’re based in the EU or not. 

How is Chatamo preparing for GDPR?

Here are the main things we’ve been doing to ensure we’re setting up ourselves to meet GDPR obligations:

Privacy by Design

We follow the Privacy by Design approach which takes privacy into account throughout our whole engineering process ensuring that data protection measures are designed into the development of business processes for products and services.

Right to Erase

We adhere to Article 17 of the GDPR which provides that the data subject has the right to request erasure of personal data related to them. Data that has been sufficiently anonymised is excluded.

We have not persisted any personal information on you. We do know though that you have asked 195 questions since you first added our FAQ bot back in July 2017.


When users add a bot to a channel, they agree our Terms of Service which ensure that valid consent is explicitly provided for personal data collected and the purposes that data is used for.

Notice Requirements

We retain personal data for a fixed period of time. To find out more please contact Chatamo’s data controller and data protection officer on

For more information, just get in touch. 

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